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Why you're safe with the holiday experts

DERTOUR is part of the DERTOUR GmbH group of Frankfurt - one of the world's leading tour operators . We also hold our own ATOL and are members of ABTA.

We've been creating perfect tailor-made holidays to the heart of Europe for 50 years. A lot has changed in that time, but one thing that has always remained the same is our total focus on serving you in the very best way that we can. This includes ensuring your satisfaction and security. It's why DERTOUR is fully licenced with our own ATOL and is also adheres to all the rules and principles of ABTA.

ATOL is a financial protection scheme for holidaymakers travelling on an air inclusive holiday, which is managed by the Civil Aviation Authority. This protects you from losing your money or from being stranded overseas in the very unlikely event that DERTOUR should go out of business. Our Air Travel Organiser's Licence (ATOL) number is ATOL 1839.

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL.

* The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk

ABTA was created in 1950 by 22 leading travel companies. It now represents over 5,000 travel agencies and more than 900 tour operators, right across the British Isles. ABTA helps to maintain the highest standards of trading practice for the travel industry and its customers. The ABTA logo is a sign that you can expect choice, value and high levels of service from DERTOUR.

DERTOUR is also fully committed to always try to provide an alternative holiday or route in times of disruption that is out of our control, such as in the event of volcanic ash, disruption to air travel due to heavy snowfall or an airline strike grounding aircraft.

If you have any questions about our ABTA membership or the financial protection provided under our ATOL, please don't hesitate to call us on 020 7290 1104.

Dertour gives you ATOL protection with every flight

Lugano Travel Guide

Lugano is located in the Italian-speaking region of Switzerland and is actually a small city of about 50,000 - similar in size to Lucerne - and counts as one of Switzerland's prettiest cities. Lugano boasts a pedestrian-only zone at its centre, filled with piazzas and cafes, and a beautiful palm-tree lined lakefront. It's great for shopping, people-watching, swimming in the lake and short excursions to nearby sights.

Map
Shopping
Eating
Essentials

Via Nassa and Via Pessina are two of the most popular shopping streets located at the heart of Lugano. They offer a fantastic range of shops from famous fashion designers' boutiques to delicatessens and bakeries.

Every friday there is also a fresh food and flower market close by in the Piazza Riforma which is well worth a visit. There are several good department stores and supermarkets in the area.

Most shops and department stores in the Via Nassa district are open between the hours of 08.00 and 18.30 on weekdays. However on Thursdays the opening times are longer and shops stay open until around 21.00. Saturday opening times are the shortest and you will normally find most shops close around 17.00, apart from in the summer when the larger stores tend to stay open until 18.00 hrs.

Osteria Calprino

Restaurant Osteria Calprino offers relaxed dining where the food is local and fresh. It is a small, cosy restaurant situated in Paradiso with charming, attentive hosts who offer a menu packed with traditional Ticino cuisine with a little Northern Italian influence.

The Alprose Chocolate Factory is located just a few kilometres outside Lugano and is easily reached by train or car in a matter of minutes. The factory is owned and operated by the largest chocolate manufacturer in Switzerland (Alprose) and is open daily to the general public.

There is a guided tour which takes you through the factory enabling you to see all the processes that go into chocolate production.

The factory also houses a small museum which offers a glimpse into the history of chocolate from its early beginnings to the present day. The tour is concluded by a visit to the factory outlet shop where the entire Alprose chocolate selection is available for you to purchase. As well as a plentiful supply of free samples, the factory tour and museum is a great day out for those who love their chocolate.

Zoo Al Maglio is a small family-friendly zoo situated on the banks of the Magliasina River. The wildlife park boasts over 100 animals and birds from all over the world.

For your perfect tailor-made holiday, please call our expert travel team on:

0203 131 0527

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