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Why you're safe with the holiday experts

DERTOUR is part of the DERTOUR GmbH group of Frankfurt - one of the world's leading tour operators . We also hold our own ATOL and are members of ABTA.

We've been creating perfect tailor-made holidays to the heart of Europe for 50 years. A lot has changed in that time, but one thing that has always remained the same is our total focus on serving you in the very best way that we can. This includes ensuring your satisfaction and security. It's why DERTOUR is fully licenced with our own ATOL and is also adheres to all the rules and principles of ABTA.

ATOL is a financial protection scheme for holidaymakers travelling on an air inclusive holiday, which is managed by the Civil Aviation Authority. This protects you from losing your money or from being stranded overseas in the very unlikely event that DERTOUR should go out of business. Our Air Travel Organiser's Licence (ATOL) number is ATOL 1839.

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL.

* The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk

ABTA was created in 1950 by 22 leading travel companies. It now represents over 5,000 travel agencies and more than 900 tour operators, right across the British Isles. ABTA helps to maintain the highest standards of trading practice for the travel industry and its customers. The ABTA logo is a sign that you can expect choice, value and high levels of service from DERTOUR.

DERTOUR is also fully committed to always try to provide an alternative holiday or route in times of disruption that is out of our control, such as in the event of volcanic ash, disruption to air travel due to heavy snowfall or an airline strike grounding aircraft.

If you have any questions about our ABTA membership or the financial protection provided under our ATOL, please don't hesitate to call us on 020 7290 1104.

Dertour gives you ATOL protection with every flight

Madrid Travel Guide

Madrid is the capital and largest city in Spain. It is situated in the centre of the peninsula, in the middle of the central Castillian plateau. It is often said that this is the most Spanish of Spain's cities. Art and culture are central to Madrid life. The city has 73 museums that cover all fields of human knowledge and host one of the world's greatest art galleries. It is a city of great monuments. Among its highlights are the medieval centre dating back to the Habsburg Empire, and the Prado Museum. The capital boasts concerts, ballets, exhibitions, select theatre productions, and the latest cinematographic releases. But Madrid isn't just culture and history. You can sample a wide variety of the finest Spanish and international cuisine or be enchanted by its bars and taverns. Visitors and residents alike can enjoy the sun, go for walks, go rowing or feed the squirrels in Madrid's large, impeccable parks and gardens.

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Madrid has a terrific choice of shops, boutiques, markets and malls. There are 50,000 stores selling everything from high-fashion clothing, antiques and furniture to cheese and wine.

Madrid boasts the richest variety of cuisine in Spain. Over the years the capital of Spain has become a melting pot of people, cultures and gastronomies. Madrid accepts all types of influences from all types of cooking. It does have its own dishes which, although they did not originate in this area, have become "madrileño" over time. You can actually take a gourmet tour of the country without leaving the capital. Its national eating spots cover flavours from all regions of Spain. There are also plenty of international restaurants offering food across the globe.

Royal Palace of Madrid (Palacio Real)

Madrid's most beautiful building and the largest royal palace in Western Europe.

Prado Museum

This is one of the world's most famous art museums, containing masterpieces from the 12th to the 19th century, making it one of the most visited tourist attractions in Madrid.

El Rastro

This is an enormous colourful outdoor market which makes for an interesting morning.

Plaza Mayor

A marvellous enclosed square, perfect to sit outside and people watch.

Reina Sofia Museum

This museum houses a very important collection of 20th and 21st century art. Picasso's famous Guernica is well worth a look, as are the works of Miró and Dalí.

Retiro Park

One of the most popular parks in Madrid, offering outdoor activities and tranquil beauty. It is home to several sculptures, monuments, and a boating lake.