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Why you're safe with the holiday experts

DERTOUR is part of the DERTOUR GmbH group of Frankfurt - one of the world's leading tour operators . We also hold our own ATOL and are members of ABTA.

We've been creating perfect tailor-made holidays to the heart of Europe for 50 years. A lot has changed in that time, but one thing that has always remained the same is our total focus on serving you in the very best way that we can. This includes ensuring your satisfaction and security. It's why DERTOUR is fully licenced with our own ATOL and is also adheres to all the rules and principles of ABTA.

ATOL is a financial protection scheme for holidaymakers travelling on an air inclusive holiday, which is managed by the Civil Aviation Authority. This protects you from losing your money or from being stranded overseas in the very unlikely event that DERTOUR should go out of business. Our Air Travel Organiser's Licence (ATOL) number is ATOL 1839.

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL.

* The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk

ABTA was created in 1950 by 22 leading travel companies. It now represents over 5,000 travel agencies and more than 900 tour operators, right across the British Isles. ABTA helps to maintain the highest standards of trading practice for the travel industry and its customers. The ABTA logo is a sign that you can expect choice, value and high levels of service from DERTOUR.

DERTOUR is also fully committed to always try to provide an alternative holiday or route in times of disruption that is out of our control, such as in the event of volcanic ash, disruption to air travel due to heavy snowfall or an airline strike grounding aircraft.

If you have any questions about our ABTA membership or the financial protection provided under our ATOL, please don't hesitate to call us on 020 7290 1104.

Dertour gives you ATOL protection with every flight

Krakow Travel Guide

Krakow's magical atmosphere and rich cultural life make for a perfect break at any time of the year. The historic centre of Krakow with its famous sights such as The Royal Castle, St Mary's Basilica and Jewish Quarter has been added to the UNESCO's World Heritage list and is considered to be one of the most beautiful showpieces of Eastern Europe. In the special atmosphere of the mysterious streets, legendary beer cellars, vibrant cafes, pubs and restaurants you will find everything you need to allow you to escape from everyday life.

However Krakow, situated in the valley of Vistula River, also offers a truly authentic winter holdiay experience. Whether you're into skating, skiing, sledding or just enjoying the scenery, you'll find all of that in Krakow and surrounding cosy mountain villages. It is an ideal place to visit if you want to enjoy winter without the crowds and commercialism.

For more information and to book, please visit the Krakow City Break page

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Shopping
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Shopping in Krakow is very popular with tourists. New outlets pop up every week so there is always a fantastic new shopping experience. There are also many great independent shops which help make the city so unique. These can mainly be found in the Old Town. Of course if you prefer a shopping mall there are several available:

Shopping Malls:

Galeria Kazimierz - Podgorska 34, Kazimierz

This huge shopping mall provides you with everything you could need - shopping, entertainment, cafes and restaurants. Opening times are 10am-10pm.

Galeria Krakows - ul. Pawia 5

Enjoy a shopping trip in a stunning atmosphere under the roof of a breathtaking building. Opening times are Mon-Sat 9am-10pm and Sun 10am-10pm.

Bonarka City Centre - ul. Kamieńskiego 11

This shopping centre is really new and modern. It was opened in 2009 and attracted many locals and tourists. The design is unique, especially the high palm and the fountain inside. The mall is open everyday from 10am-9pm.

Cechowa - ul. Jagiellonska 11

Try delicious Polish cuisine and relax in a stylish and elegant setting. Ceckowa is well established and has many regular guests. Make sure you try the desserts - they are excellent!

Amadeus - ul. Mikolajska 20

Amadeus Restaurant serves the best of international and Polish dishes. The chef's wine choice is excellent and the service is superb.

Balaton - ul. Grodzka 37

The Balaton has been open for 30 years and is located in Grodzka Street, where other restaurants close and open all the time. It serves Polish-Hungarian food at a reasonable price. Balaton is famous for locals and tourists. Opening hours are 9am until 10pm.

Wawel and the Royal Castle

Situated at the top of a hill, Wawel is the symbol of the nation. It is a very significant place in Polish history. The Wawel Royal Castle in Krakow was once the seat of the King.

Old Town

The Old Town has many historical monuments like museums and churches. The Old Town has 20 of the city's 120 churches. The Old Town of Krakow is listed as a UNESCO World Heritage since 1978. There is very little traffic so you can stroll along without getting disturbed by traffic.

Kazimierz

You can't leave Krakow without visiting the Kazimierz district. It's in easy walking distance from Wawel and the Old Town. If you are there it will inspire you with its unique character. It has its own municipal charter and laws. You can see and feel the history behind theses houses. Kazimierz has a strong history which its Jewish-Polish population. The district was divided into Christian and Jewish quarters. There are many tourist attractions like churches, museums and synagogues. The tiny area which was the Jewish sector, has now become a centre for Jewish culture.

Visit Old Town

A UNESCO listed World Heritage Site with the spectacular Main Market Square, Royal Castle and magnificent churches. Rynek Główny is the largest medieval town square in Europe. It's history dates back to the Roman era.

St Mary's Church

It is Krakow's second most important church after the Wawel Cathedral. It was built around 1220 and is located next to Rynek Główny. The outstanding feature is that the two towers are not the same height.

Wieliczka Salt Mine

Explore extraordinary UNESCO World Heritage Site, Wieliczka Salt Mine or take a moving trip to Auschwitz. Both are a 50 minute drive from city centre.