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Why you're safe with the holiday experts

DERTOUR is part of the DERTOUR GmbH group of Frankfurt - one of the world's leading tour operators . We also hold our own ATOL and are members of ABTA.

We've been creating perfect tailor-made holidays to the heart of Europe for 50 years. A lot has changed in that time, but one thing that has always remained the same is our total focus on serving you in the very best way that we can. This includes ensuring your satisfaction and security. It's why DERTOUR is fully licenced with our own ATOL and is also adheres to all the rules and principles of ABTA.

ATOL is a financial protection scheme for holidaymakers travelling on an air inclusive holiday, which is managed by the Civil Aviation Authority. This protects you from losing your money or from being stranded overseas in the very unlikely event that DERTOUR should go out of business. Our Air Travel Organiser's Licence (ATOL) number is ATOL 1839.

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL.

* The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk

ABTA was created in 1950 by 22 leading travel companies. It now represents over 5,000 travel agencies and more than 900 tour operators, right across the British Isles. ABTA helps to maintain the highest standards of trading practice for the travel industry and its customers. The ABTA logo is a sign that you can expect choice, value and high levels of service from DERTOUR.

DERTOUR is also fully committed to always try to provide an alternative holiday or route in times of disruption that is out of our control, such as in the event of volcanic ash, disruption to air travel due to heavy snowfall or an airline strike grounding aircraft.

If you have any questions about our ABTA membership or the financial protection provided under our ATOL, please don't hesitate to call us on 020 7290 1104.

Dertour gives you ATOL protection with every flight

Ostrava Travel Guide

Ostrava is the third largest city (320,000 inhabitants) in the Czech Republic and one of the most interesting places to visit. Since 1989 the industrial city's face has changed radically. Ostrava is an important cultural, trade and sporting centre.

For more information please visit the Ostrava City Break page

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Shopping
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Essentials
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The shopping scene in Ostrava often surprises visitors as it is so well developed.

This is particularly the case if you choose to head to the Futurum shopping mall; home to a wealth of stores and located at the very centre of Ostrava. The Futurum contains some 80 different shops, along with a Tesco hypermarket and also a multiplex entertainment centre, complete with cinema screens.

The range of places to eat in Ostrava is wide, since having a good time with friends and enjoying a good meal is a Czech speciality. A visitor may enjoy the friendly atmosphere of numerous taverns, student pubs, wine bars, romantic cafés and patisseries. You may drop in at both fast food and specialised bars offering vegetarian meals. And you mustn't forget all the restaurants with both traditional Czech and international cuisine - Mexican, Italian or Asian. After checking out all of these options, you will surely find eating out a favourite way to relax and socialise with your new Czech friends.

The City of Ostrava provides its citizens with a vibrant cultural scene. The City has five permanent theatres presenting opera, drama, ballet and operetta. Visitors can also enjoy the Puppet Theatre. Every two years Ostrava is enlivened by the Spectaculo Interesse international puppet festival, which gives great pleasure to viewers both big and small. In addition, there is a range of cultural centres for lovers of the performing arts which offer stage dramas and musical events featuring artists from the Czech Republic and abroad. Classical music enthusiasts can visit the traditional annual Leoš Janáček festivals that take place in the City and at the nearby Hukvaldy Castle, and enjoy a range of chamber and symphonic music.

One of the summer highlights and an absolute must for friends of world music is the international Colours of Ostrava Open-Air Festival hosting numbers of the world's best-known music performers, including Asian Dub Foundation or Fun-Da-Mental and offering a unique multicultural atmosphere. Ostrava is home to a nationally acclaimed summer Folklore Without Borders Festival which is a popular celebration of many different ethnic cultures featuring national dance performances in multicoloured folk costumes.