Destination

Check-in date

Return date

Number of rooms

Room 1

Adults
(12+) Children
(2-11) Infants
(under 2)

Why you're safe with the holiday experts

DERTOUR is part of the DERTOUR GmbH group of Frankfurt - one of the world's leading tour operators . We also hold our own ATOL and are members of ABTA.

We've been creating perfect tailor-made holidays to the heart of Europe for 50 years. A lot has changed in that time, but one thing that has always remained the same is our total focus on serving you in the very best way that we can. This includes ensuring your satisfaction and security. It's why DERTOUR is fully licenced with our own ATOL and is also adheres to all the rules and principles of ABTA.

ATOL is a financial protection scheme for holidaymakers travelling on an air inclusive holiday, which is managed by the Civil Aviation Authority. This protects you from losing your money or from being stranded overseas in the very unlikely event that DERTOUR should go out of business. Our Air Travel Organiser's Licence (ATOL) number is ATOL 1839.

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL.

* The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk

ABTA was created in 1950 by 22 leading travel companies. It now represents over 5,000 travel agencies and more than 900 tour operators, right across the British Isles. ABTA helps to maintain the highest standards of trading practice for the travel industry and its customers. The ABTA logo is a sign that you can expect choice, value and high levels of service from DERTOUR.

DERTOUR is also fully committed to always try to provide an alternative holiday or route in times of disruption that is out of our control, such as in the event of volcanic ash, disruption to air travel due to heavy snowfall or an airline strike grounding aircraft.

If you have any questions about our ABTA membership or the financial protection provided under our ATOL, please don't hesitate to call us on 020 7290 1104.

Dertour gives you ATOL protection with every flight

Contact Us

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Complete your name, email address and your comment or question, then click to send. We try to reply to your message within three working days.

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FAQ

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We try to reply to your message as soon as possible. However, if you don't receive a reply within a week, please contact us again - or simply call us on 020 7290 1104

When will I get my documentation?

We will send out your documents 72 hours after you have made your booking. All components of your booking will be sent out together, providing they are under the same booking number.

If you have not received all your documentation 21 days prior to travel, please email ticketing@dertour.co.uk clearly stating your booking number, the date of departure in the subject line and your missing requirements in the main email.
What happens if there is a schedule change?

If a carrier advises DERTOUR of a schedule change on your bookings we will notify you of changes over 1 hour. Depending on your chosen method of communication this will be either by e-mail or post.

For changes between 1-4 hours we will send you a new invoice showing the new flight details.

For changes of 4-8 hours we will send you a new invoice showing the new flight details and will request that you contact us within 14 days if you require further assistance with regards to the schedule change. If we do not hear from you within 14 days we will consider this as an acceptance and any further changes will be classed as an amendment and charges will apply.

For changes over 8 hours we will send you a new invoice showing the new flight details and will require you to contact us to discuss your requirement in further details. We will not re-confirm your ticket until you have instructed us to do so.

If you wish to accept a schedule change you can do so by e-mailing us at ticketing@dertour.co.uk.

Please note: we encourage you to utilise CheckMyTrip.com to check your flights 72 hours prior to departure. This is a free online service where you can check the latest flight scheduling information, as provided by Amadeus. To use this service, you will need your Amadeus booking reference (PNR) shown on your ticket and the lead passenger surname.
Tickets

Most tickets are electronic (e-tickets). For these, we will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information on-line by logging to CheckMyTrip.com. You will need the airline locator number (alphanumeric and six digits), which is shown on your invoice, and the lead passenger name.

Occasionally airlines may issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane.

Please reconfirm onward flights with the airline locally to ensure that your departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK.
How do I cancel my booking?

It is not possible to cancel your booking on line. Please contact us on 020 7290 1104 to cancel or amend a booking.

Please check our booking terms and conditions for cancellation charges, but please note that it will not generally be possible to cancel your holiday without losing 100% of the cost of the holiday. We therefore strongly recommend you take out suitable insurance to cover you for possible eventualities that would require you to cancel your holiday.
Can I change my flight booking?

Most flight tickets are not refundable or changeable. If your flight ticket states "non-refundable" only, then in some cases changes can be made for a fee this would all be subject to the airlines terms and conditions. If your flight states "non-changeable and non-refundable", then it will not be possible to make changes to your flight booking.

To make changes to your flight please call us on 020 7290 1104.

Please note that we cannot accept responsibility for flights which you have changed directly on the airline website.
Can I pre-book my seats?

Many flights offer a chance to pre-book seats before departure. This can be done by selecting the 'online-check in' option on airlines' homepage and is usually available within 23-24 hours of the flight departure. Low cost carriers offer a chance to utilise 'Priority boarding' for a fee. We can book this for you but usually charge a handling fee for the service. We, unlike many websites, always try to book one item of hold baggage per person for each section of the flight.
Vouchers

Please note all documentation should be taken with you on your trip. Although some suppliers do not require the voucher to be presented on arrival, the majority will require this as form of payment. For customers with pre-arranged tours or transfers it is advisable that you reconfirm pick times with the supplier locally.
Who do I contact for general enquiries about my booking?

For general enquiries, including seating, baggage and meal requests, cancellations and amendment queries, please email tours@dertour.co.uk, clearly stating your booking number and your date of departure in the subject line or call 020 7290 1104.
What is the baggage allowance for my flight?

Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about baggage allowance please email ticketing@dertour.co.uk, clearly stating your booking number and your date of departure in the subject line or call 020 7290 1104. Please note some airlines do not include any free baggage allowance and may charge for hold baggage at check-in.
Does my flight baggage allowance include hand luggage?

No. Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should not exceed height 450mm x width 350mm x depth 200mm. Most airlines have a hand luggage measurement gauge at check in.

If you are taking hand luggage please remember that rules regarding liquids remain in place. Liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage, and smaller containers must be taken in a transparent plastic bag.
After entering my credit card details, another screen appears requesting more information. Why?

This website is compliant with 3D Secure credit card technology. Depending on your card issuer, your Visa or MasterCard may already be enrolled for the Verified-by-Visa or MasterCard SecureCode schemes. These schemes ensure that your card cannot be misused on the internet as it requires cardholder authentication for every transaction. If your card is already registered, you will be redirected to your bank's website for authentication purposes. If your card is not yet registered, the transaction will continue as normal, however, it is possible that you will be redirected to your card issuer's web site in order to register your card online.
Can I book my travel insurance through DERTOUR?

Yes, we offer a comprehensive policy suited to our customers at competitive rates. Please see our Travel Insurance Policy for full details of cover provided.

Prices are competitive and we offer special reductions for couples and families.

Please call us on 0207 290 1114 If you have further questions or to buy your insurance.

DERTOUR acts as appointed representative for Infinity Insurance Solutions, who are authorised and regulated by the FSA.
Where is DERTOUR's office?

Our office can be found in Mayfair, at London's bustling heart.

If you want to write to us, or pop in for a visit, you can find us at:

18 Conduit Street,
London
W1S 2XN